Refund policy

At PICKPK, your satisfaction is our priority. We stand behind the quality of every product we sell.

**Return Window**

You may request a return within **7 days** of receiving your order.

**Eligibility**

- Item must be unused and in its original packaging

- Item must not be damaged by the customer

- Proof of purchase required

**Unboxing Video Request**

To help us resolve any damage or missing item claims as quickly as possible, we kindly request that you record a short video while opening your parcel. This allows us to identify what went wrong and offer you the fastest solution possible.

This is for your protection too — it ensures your claim is processed smoothly without any delays.

**How to Request a Return**

Simply reach out to us within 7 days of delivery:

- 📧 Email: pickpksh@gmail.com

- 💬 WhatsApp: 03294610099

Share your order number and we'll guide you through the process.

**Refunds**

Approved refunds are processed within 5–7 business days to your bank account.

**Non-Returnable Items**

- Items returned after 7 days

- Used or damaged items (by customer)